At Embera Herbs, customer safety, hygiene, and product quality are our highest priorities. Since our products fall under the category of wellness consumable supplements, they are governed by strict safety standards and limited return eligibility.

By placing an order on our website, you agree to the terms mentioned below.

Business Information

SJH ENTERPRISES
GST: 27AFJFS8965A1ZL
1st Floor, 01, Madar Landmark, W E Highway
Opp. Amar Palace Hotel, Mira Road East
Mira Bhayander, Thanepada, India

1. Eligibility for Returns

We accept returns or replacements only in genuine cases:

• Product received damaged during transit
• Incorrect product delivered
• Product expired at the time of delivery
• Package received tampered or leaking

Mandatory Conditions:

• Return requests must be submitted within 24 hours of delivery.
• Requests submitted after this period may not be eligible for review
• An unboxing video (starting before opening the package) is compulsory
• Clear photos of product, packaging, and shipping label must be provided

Requests without proper proof may not be approved.

2. Non-Returnable Items

Due to hygiene and contamination risks, we do NOT accept returns in the following cases:

• Opened or unsealed bottles
• Used or partially consumed products
• Consumable wellness supplements
• Products without original packaging
• Returns requested after 24 hours of delivery
• Change of mind / taste preference / expectation mismatch

These rules are necessary to protect all customers and maintain safety standards.

3. How to Request a Return

To initiate a return request:

Email: support@emberaherbs.com

Please include:

• Order Number
• Issue description
• Photos & unboxing video proof

Our support team reviews requests within 1–2 business days.

4. Return Shipping

• If the issue is verified as genuine — We arrange pickup or replacement
• If proof is insufficient — Request may be rejected

We are not responsible for packages returned without approval.

5. Replacement Policy

Where applicable, we prefer replacement over refund.

A replacement product will be shipped within 5–7 business days after approval.

6. Refund Processing

• Returns accepted within 7 days of delivery if the product is damaged or incorrect.
• Refund processed within 5–7 working days
• Credited to original payment method
• COD orders refunded via bank transfer

Non-Refundable Charges:

• Shipping charges
• COD handling fees

Bank processing time may vary depending on your financial institution.

7. Order Cancellation

Orders can be cancelled only before dispatch.

Once shipped, cancellation is not possible.

Customers may refuse delivery, but shipping costs will not be refunded.

8. Damaged / Missing Items During Transit

If your package arrives damaged or incomplete:

• Notify us within 24 hours
• Provide photo/video proof

Failure to report within the timeframe may result in rejection of claim.

9. Contact Support

Embera Herbs Support Team
Email: support@emberaherbs.com
Response time: within 24 business hours